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Free standard shipping on orders over £50
You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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Welcome to TW Stores . By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.
All products listed on our website are subject to availability. We reserve the right to modify or discontinue any product without prior notice. Prices are subject to change without notice.
We reserve the right to refuse or cancel any order at our discretion. If an order is canceled, you will be notified and refunded if applicable. Orders may be canceled before shipping by contacting our customer service team.
Shipping times and costs vary depending on the delivery method chosen. We are not responsible for delays caused by third-party carriers. Risk of loss and title for products pass to you upon delivery to the carrier.
Our return policy allows for returns within 7 days of receipt. Items must be in original condition and packaging. Refunds will be processed to the original payment method. For more details, refer to our Return Policy.
All products meet safety standards and regulations. However, we recommend supervising children while they play with toys and ensuring that the products are used according to the age recommendations and instructions provided.
All content on this website, including text, graphics, logos, and images, is the property of TW Stores and is protected by copyright and other intellectual property laws. Unauthorized use of any content is prohibited.
We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the maximum extent permitted by law.
We reserve the right to update or modify these terms and conditions at any time. Changes will be posted on this page, and it is your responsibility to review them periodically.
If you have any questions or concerns about these terms and conditions, please contact us at:
Email: info@twstores.co.uk
Phone: 02035568688
Take 20% off your first order
Enter the code below at checkout to get 20% off your first order